MyStore

Cancellation & Returns Policy

Our comprehensive policy on order cancellations and product returns

Return Policy Overview

Last updated: January 2024

At MyStore, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most items within 7 days of delivery for a full refund or exchange.

Easy Returns

Free pickup available. Refund processed within 5-7 business days.

Return Conditions

Items Eligible for Return

  • ✓Items must be unused and in original condition
  • ✓Original packaging and tags must be intact
  • ✓All accessories and freebies must be included
  • ✓Return request must be initiated within 7 days

Non-Returnable Items

  • ✗Perishable goods (food, flowers, etc.)
  • ✗Personalized or customized products
  • ✗Intimate or sanitary goods
  • ✗Items damaged by misuse

Cancellation Policy

Before Shipment

You can cancel your order anytime before it ships. Once cancelled, you will receive a full refund within 5-7 business days.

After Shipment

If your order has already shipped, you cannot cancel it. However, you can return it after delivery following our return policy.

Partial Cancellation

Partial cancellation of orders is allowed. You can cancel specific items from your order before shipment.

Refund Process

1

Return Initiated

Submit return request from "My Orders" section

2

Pickup Scheduled

We schedule a free pickup at your convenience

3

Quality Check

Item is verified for condition and completeness

4

Refund Processed

Refund credited to original payment method within 5-7 business days

Contact Us

For questions about returns or cancellations

If you have any questions about our cancellation and returns policy, please contact our customer support team.

Contact Support